Terms of Service
By using the Tripuck platform, you agree to the following terms. Please read carefully.
Important Notice
Tripuck is a metasearch (comparison) platform. We do not make direct reservations or sales. We direct you to reliable travel providers. All reservation, payment, cancellation, and modification processes are carried out through the relevant provider.
Introduction and Acceptance
By using the Tripuck platform, you are deemed to have accepted these terms of use. Our platform is a metasearch (comparison) engine and does not provide direct travel services, but allows you to compare offers from different providers.
If you do not accept these terms and conditions or any part thereof, please do not use our platform. You must be at least 18 years old to use the platform.
Our Service and Responsibilities
Tripuck is a metasearch platform. This means:
- We provide search and comparison facilities for flight tickets, hotel reservations, and other travel services
- We do not make direct reservations or sales
- We direct you to third-party providers (airlines, hotels, agencies)
- Reservation and payment processes are carried out through the relevant provider
- Price and availability information is updated in real-time but may vary
Important: All post-reservation transactions (cancellation, modification, refund) must be made with the relevant provider. Tripuck is not an intermediary in these transactions.
User Responsibilities
When using our platform, you must comply with the following rules:
- Provide accurate and up-to-date information
- Protect your own account security
- Do not use the platform for illegal purposes
- Respect the rights of other users
- Do not use automated tools (bots, scrapers)
- Do not compromise platform security
- Comply with provider terms of use
Intellectual Property Rights
All content, design, logos, software, and materials on the Tripuck platform are protected by copyright. Unauthorized use is prohibited.
You may view and use the platform for personal use, but you may not copy, reproduce, or distribute the content for commercial purposes.
Prohibited Uses
The following activities are strictly prohibited:
- Actions that would harm the platform or prevent access
- Uploading viruses, malware, or harmful software
- Automated data collection (scraping, crawling)
- Creating fake accounts or identity theft
- Sending spam or unwanted content
- Harassing other users
- Price manipulation or sharing misleading information
- Reverse engineering of the platform
Limitation of Liability
Tripuck as a comparison platform:
- Is not responsible for the service quality of third-party providers
- Cannot be held responsible for price changes or availability differences
- Is not responsible for reservation cancellation, modification, or refund policies
- Is not responsible for problems experienced during travel
- Cannot guarantee 100% accuracy of information displayed on the platform
- Is not responsible for damages caused by technical malfunctions or interruptions
The choice of provider and booking decision is entirely yours. Please read the provider's terms carefully before booking.
Third-Party Services
Our platform may direct you to third-party websites (airlines, hotels, agencies). These sites:
- Have their own terms of use and privacy policies
- Tripuck is not responsible for their content and services
- Security standards may vary
- Pricing and policies are variable
We recommend reading the terms of the relevant site before making any transactions on third-party sites.
Changes and Updates
Tripuck reserves the right to change these terms of use without prior notice. Changes take effect as soon as they are published on this page.
By continuing to use the platform, you are deemed to have accepted the current terms. We recommend checking this page regularly.
Additional Terms for Direct Sales Products
Although Tripuck is primarily a metasearch platform, in some cases it may offer certain products and services directly as a seller. In this case, the following additional terms apply:
- The product detail page will display "Seller: Tripuck"
- Distance Sales Agreement provisions apply (Consumer Law No. 6502)
- Right of withdrawal varies by product category
- Payment and invoice are issued by Tripuck
- Customer service is provided directly by Tripuck
- Cancellation, refund, and modification processes are handled through Tripuck
Important: Detailed information and your consumer rights for directly sold products are explained on the Distance Sales Agreement page.
Right of Withdrawal by Product Category:
Airlines and Transportation Services
No right of withdrawal according to Law 6502 Art. 15/ğ
Examples: Flight tickets, bus tickets
Accommodation Services
Dated accommodation reservations are excluded from withdrawal right according to Law 6502 Art. 15/ç
Examples: Hotel, apartment, villa reservations
Digital Products
No right of withdrawal after delivery according to Law 6502 Art. 15/b
Examples: E-SIM, digital cards, internet packages
Other Services
14-day right of withdrawal (if service has not started)
Examples: Transfer, car rental, travel insurance
For detailed information about directly sold products:
View Distance Sales Agreement→Governing Law
These terms of use are subject to the laws of the Republic of Turkey. Any disputes regarding our platform are subject to the jurisdiction of Antalya Courts and Execution Offices.
In case of inconsistency between the English version and the Turkish version of these terms, the Turkish version shall prevail.
Company Information
Company Name: TRIPUCK TURİZM LİMİTED ŞİRKETİ
Address: Güzeloluk Mah. 1830 Sk. Özpınarlar Lavınya Evleri E Blok No: 175 İç Kapı No: 7 Muratpaşa/Antalya
Trade Registry: Antalya Ticaret Sicili
Have questions?
If you need more information about the terms of service or have questions, please contact us.
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