Croatia Airlines: Croatia Airlines was established in 1991 as the national flag carrier of Croatia and is headquartered in Zagreb/Buzin. The airline's main hub airport is Zagreb Franjo Tuđman Airport; in addition, other Croatian airports such as Split, Dubrovnik, and Zadar also play significant hub roles. Croatia Airlines is a member of Star Alliance and offers its passengers many destinations worldwide thanks to the extensive network provided by this alliance.
Fleet Size: As of 2024, the fleet consists of approximately 13 aircraft, primarily featuring Airbus A319/A320 models and de Havilland Canada DHC-8-402Q Dash 8 aircraft. The airline carries around 1.8 million passengers annually, and its flight network varies between 25-30 destinations depending on seasonal changes.
Service Model: Croatia Airlines operates as a regional carrier close to full service. Although its business model is not that of a low-cost airline, it offers a streamlined service on short and medium-haul flights. Croatia Airlines meets various passenger needs by offering different ticket packages such as FlyEasy, FlyOpti, FlyOpti Plus, and FlyBizz. The FlyEasy package includes basic services, while FlyOpti and FlyOpti Plus provide more flexibility and additional services. FlyBizz offers special advantages for passengers seeking business class comfort. This variety allows passengers to make their travel preferences more flexibly.
Croatia Airlines: Croatia's national airline operates flights to many cities in Europe and domestic destinations. The airline's main hub is Zagreb Franjo Tuđman Airport, and it also offers regular flights from other Croatian cities such as Split, Dubrovnik, and Zadar. Its network covers approximately 25-30 destinations, spread across major European metropolises. Countries such as Germany, France, Italy, Spain, and the United Kingdom are among the most frequently flown points.Connecting flights via Zagreb: Connecting flights through Zagreb provide passengers with the opportunity to transfer to many points across Europe. Cities like Frankfurt, Munich, and Vienna are particularly popular destinations and serve as hub points offering extensive connection opportunities. As a member of Star Alliance, Croatia Airlines provides access to a broader flight network through codeshare agreements with other airlines in the alliance.Summer services: During the summer months, with the increase in tourist demand, the airline enhances the frequency of flights to popular holiday destinations such as Dubrovnik and Split, offering seasonal services. This flexibility creates attractive options for vacationers and provides easy access to Croatia's natural beauty.
Croatia Airlines - Baggage Policy
Hand Luggage / Cabin Luggage: When traveling with Croatia Airlines, Economy Class tickets (FlyEasy, FlyOpti, FlyFlexi) allow you to carry 1 piece of hand luggage. This luggage must weigh no more than 8 kg and must not exceed the dimensions of 55×40×23 cm. Additionally, you may carry a personal item (such as a handbag, laptop bag, or briefcase) that can fit under the seat. Business Class (FlyBizz) passengers can carry two pieces of cabin luggage, each weighing up to 8 kg. The dimensions of these bags can be the same, or for those carrying a garment bag, they may be 57×54×15 cm.Checked Luggage: The FlyEasy fare does not include free checked luggage; however, you can purchase one piece of luggage weighing up to 23 kg for an additional fee. The FlyOpti and FlyFlexi fares offer one piece of free checked luggage weighing 23 kg. In the FlyBizz fare, you have the right to two pieces of free checked luggage, each weighing up to 32 kg. Additional luggage purchase options are available online or at the airport for fixed fees, depending on your route.Special Luggage: Sports equipment, musical instruments, and children's equipment fall into the special luggage category. Equipment such as skis, snowboards, golf sets, and bicycles can be transported for a special fee and are generally accepted in the 23–32 kg range. Prior reservation and approval are required for this type of luggage. Musical instruments can be carried as hand luggage if they fit cabin size; larger instruments require checked luggage or the purchase of an extra seat. Most fares allow for one piece of free luggage weighing 23 kg for infants and one foldable stroller for children under 4 years old is transported free of charge.
Croatia Airlines - Check-in & Seat Selection
Check-in Options: With Croatia Airlines, the online check-in service opens 24 hours before departure and closes 60 minutes prior to departure. These times may vary depending on the flight's departure and arrival points. You can also check in via the mobile app and create a mobile boarding pass. You can complete your check-in process using self-service kiosks at the airports. Counter check-in times are generally open 45-60 minutes before departure for domestic flights and 60-90 minutes for international flights. You can carry your boarding pass on your mobile device or obtain a printed copy at the airport.Seat Selection: Seat selection on Croatia Airlines varies depending on your ticket class. In low-cost economy fares, seat selection is generally paid, while it is offered for free in more flexible fares and Business Class. You can also select your seat during online check-in. Dynamic pricing is applied for seats with extra legroom, in the front rows, or next to emergency exit doors, typically charging an additional fee of 10-30 EUR. This option provides a good opportunity to make your journey more comfortable.
Croatia Airlines - Meal Service
Croatia Airlines: offers complimentary food and beverage service on all flights to provide passengers with an enjoyable travel experience. In Economy Class: still water or sparkling water is served free of charge along with Žlahtina and sage-flavored crackers on international flights lasting more than one hour. On shorter flights, light snacks are offered. In Business Class: specially prepared large or small snack boxes are offered with the "A Taste of Kvarner" concept on both domestic and international flights. These boxes include flavors such as rosemary sausage, olive paste, figs, and almond-lemon cookies. Additionally, a wide selection of beverages is available. Business Class passengers: can order their special meals, such as diabetic options, at least 24 hours before departure, while for vegetarian, vegan, halal, or kosher options, they need to contact the airline office. Furthermore, Uje branded products can be purchased during the flight.
Croatia Airlines - Loyalty Program
Croatia Airlines offers the Miles & More loyalty program in partnership with the Lufthansa Group. Under this program, you can earn status miles based on the number of flights and class, as well as reward miles through flights, credit cards, hotels, and car rental services. You can redeem the miles for tickets, upgrades, and certain services with Croatia Airlines and other Star Alliance member airlines. The program includes membership tiers such as Frequent Traveller, Senator, and HON Circle. Higher status levels offer benefits like lounge access, extra baggage allowance, priority check-in and boarding, and higher mile earning rates. Additionally, Miles & More allows you to earn miles from your daily spending by offering co-branded credit cards in partnership with many banks across Europe.
Croatia Airlines - Travel Classes
FlyEasy: The FlyEasy package is one of the most basic travel options offered by Croatia Airlines. This package typically includes only carry-on baggage and provides a standard seat arrangement. Checked baggage, seat selection, and other extra services are usually offered for an additional fee. This option is ideal for passengers who want to keep flight costs at the lowest level.FlyOpti: The FlyOpti package is designed for passengers seeking more flexibility and comfort. This package generally includes services such as checked baggage allowance and seat selection. Additionally, it offers flexible ticket change and cancellation conditions, allowing you to plan your travel more comfortably. This is a suitable option, especially for those looking for a mid-range travel experience.FlyOpti Plus: FlyOpti Plus offers more comfort and flexibility in addition to the advantages of the FlyOpti package. This package includes a larger baggage allowance, comfortable seat options, and extensive flexibility opportunities. By providing more options for paid seat selection and other services, it allows you to personalize your travel experience.FlyBizz: The FlyBizz package offers an ideal option for business travel. This package includes services such as spacious seats, priority check-in, and boarding. Additionally, it typically offers a larger baggage allowance and flexible ticket conditions. It is perfect for passengers seeking premium services during the flight and a more comfortable travel experience.
Croatia Airlines - Cancellation & Changes
Cancellation Conditions: The ticket cancellation conditions at Croatia Airlines vary depending on the fare. For international flights, cancellations can be made for a fee of €30 per flight direction. The right to free cancellation is not explicitly stated in the sources. Refunds for the unused portion of the ticket are processed after reasonable deductions from the paid amount. However, the Ticket Service Charge (TSC) is non-refundable.Change Rules: Date or route changes are generally possible for a fee of €60 per flight direction, provided there is availability in the same class. For name changes, a fee of €20 is generally applied, while for bookings within Croatia, the fee is €15. These fees are non-refundable. Croatia Airlines offers flexible ticket options to allow you to plan your travel more comfortably.Refund Process: For refund transactions, applications must be made through the office or online channel where the ticket was purchased. The processing time is not clearly stated in the sources. There is no separate right to free cancellation for no-show situations, and refund requests for unused tickets or segments should be directed to the sales office.
Croatia Airlines - Seat Comfort & Entertainment
Seat Comfort and Legroom: Croatia Airlines aims to provide its passengers with a comfortable travel experience on its aircraft. In Economy Class, seats typically offer 79-81 cm of legroom and 43-46 cm of width. Seats in this class are generally upholstered in fabric and have an ergonomic design. In Business Class, however, the seats are wider and more comfortable, with a legroom of approximately 94 cm and a greater recline angle. Seats in this class are usually leather-covered and offer more personal space, providing extra comfort on long journeys.In-Flight Entertainment: Croatia Airlines does not offer an in-flight entertainment system on its short-haul flights. There are no personal screens or central entertainment systems for long-haul flights either. Therefore, passengers may prefer to entertain themselves during the journey with their own devices. Wi-Fi access is not provided during the flight, meaning passengers need to travel without an internet connection. There are also no USB ports or electrical outlets on the seats for passengers to charge their devices. In this case, it is recommended that passengers download their own entertainment content in advance and charge their devices before the flight.
Croatia Airlines - Special Services
Unaccompanied Minor Service: Croatia Airlines offers an unaccompanied travel service for children aged 5 to 12. This service must be requested at the time of booking. Special attention is given to children throughout the flight, and they are met by an authorized person at the destination.Pregnant Passenger Policy: Pregnant passengers can travel by air until the 28th week. After the 28th week, a doctor's report may be required. Generally, passengers are not accepted on board after the 36th week. The health report must be obtained no later than 7 days before the planned travel date.Assistance for Disabled Passengers: Croatia Airlines offers various assistance options for disabled passengers, including wheelchair service. The types of assistance needed should be specified at the time of booking. Staff at the airport and on the aircraft are available to ensure the comfort of passengers.Other Services: A bassinet service is available on board for infants, but due to limited availability, it must be reserved in advance. VIP and CIP services offer additional amenities such as priority boarding and meet-and-greet services. Special arrangements can be made for group bookings, and various options are provided to make your travel experience more comfortable.
Croatia Airlines - Pet Transport Policy
Cabin Pet Transport: When traveling with Croatia Airlines, you can carry your small cats and dogs in the cabin. The total weight, including the transport bag, should not exceed approximately 8 kg. Your bag should typically measure around 45×35×25 cm and must fit under the airplane seat. The transport container must be well-ventilated, leak-proof, and large enough for the animal to stand up and turn around comfortably.Cargo/Baggage Section Transport: Larger or heavier pets can be transported in the pressurized cargo hold. For such transports, the use of an IATA-compliant hard kennel is mandatory, and prior approval must be obtained during the reservation process.Required Documents and Rules: For international flights, a valid rabies vaccination, general health certificate, and a pet passport or certificate with a microchip are required for entry into the European Union. Some countries may require additional parasite treatments or rabies titration tests. There may be special arrangements for guide and support animals, so it is important to check the details during the reservation process.
Croatia Airlines - Travel Tips
If you are planning to travel with Croatia Airlines, you can catch advantageous ticket prices by making an early reservation. When searching for flights with flexible dates, choosing weekdays can often be more economical. When selecting seats, you might consider the emergency exit rows for more legroom or the front sections of the aircraft for quicker disembarkation. Croatia Airlines typically departs from Terminal 1 at Zagreb Airport, so it would be beneficial to research the facilities and lounges in the terminal in advance. For connecting flights, planning a minimum layover of 1.5 to 2 hours ensures a safe connection. Additionally, you can manage your ticket reservations and easily access your flight information with the Croatia Airlines mobile app.
The information on this page about Croatia Airlines is for general informational purposes only. Airlines may change their baggage rules, travel classes, cancellation/change policies and other services without prior notice. For the most current and accurate information, please visit the official Croatia Airlines website. Tripuck cannot be held responsible for any changes to this information.
Hand Luggage / Cabin Luggage: When traveling with Croatia Airlines, Economy Class tickets (FlyEasy, FlyOpti, FlyFlexi) allow you to carry 1 piece of hand luggage. This luggage must weigh no more than 8 kg and must not exceed the dimensions of 55×40×23 cm.
Check-in Options: With Croatia Airlines, the online check-in service opens 24 hours before departure and closes 60 minutes prior to departure. These times may vary depending on the flight's departure and arrival points.
Croatia Airlines operates flights to 35 cities in 24 countries. Croatia, Germany, Italy are among its most popular destinations.
Croatia Airlines ticket prices vary by route and date. The current lowest fare starts from £45. Use the search box above for the latest prices.
Croatia Airlines: offers complimentary food and beverage service on all flights to provide passengers with an enjoyable travel experience. In Economy Class: still water or sparkling water is served free of charge along with Žlahtina and sage-flavored crackers on international flights lasting more than one hour.
Croatia Airlines offers the Miles & More loyalty program in partnership with the Lufthansa Group. Under this program, you can earn status miles based on the number of flights and class, as well as reward miles through flights, credit cards, hotels, and car rental services.
Cancellation Conditions: The ticket cancellation conditions at Croatia Airlines vary depending on the fare. For international flights, cancellations can be made for a fee of €30 per flight direction.
Cabin Pet Transport: When traveling with Croatia Airlines, you can carry your small cats and dogs in the cabin. The total weight, including the transport bag, should not exceed approximately 8 kg.