Hainan Airlines: Founded in 1993, its headquarters is located in Haikou, Hainan Province, China. The main hub airports are Haikou Meilan International Airport and Beijing Capital International Airport. The airline's IATA code is HU, and its ICAO code is CHH. Hainan Airlines is a full-service carrier and one of the largest private airlines in China.
The fleet consists of Boeing and Airbus models and has approximately 200 aircraft. The main aircraft types include the Boeing 737 and Airbus A330. The airline is frequently rated as a five-star airline by Skytrax and is recognized for its quality of service. Although not a member of an alliance, it is expanding its global reach by establishing various strategic partnerships.
Hainan Airlines operates flights to over 50 countries and more than 100 destinations worldwide. It stands out with its flexible Economy Class fares and high-quality Business and First Class services. Business and First Class passengers benefit from generous baggage allowances, priority check-in, lounge access, and superior catering options. Hainan Airlines holds a unique position in the Chinese aviation sector due to its emphasis on customer satisfaction and the premium services it offers.
Hainan Airlines: Hainan Airlines has a wide destination network worldwide, operating flights to over 40 countries. As one of the largest airlines in Asia, it offers extensive domestic flights from many major cities in China. It provides comprehensive transfer opportunities for its passengers, especially through its hubs in major cities like Beijing, Shanghai, and Guangzhou.Hainan Airlines: Offering direct flights to key cities in Europe such as London, Paris, and Berlin, Hainan Airlines also covers intercontinental destinations like North America and Australia. By seasonally adding some new routes, it provides flexible solutions for passengers' travel needs. Among the highlighted popular routes are flights from Beijing to Los Angeles, San Francisco, and Toronto.Hainan Airlines: Hainan Airlines also offers a wide flight network through its code-sharing partners. These partnerships facilitate passengers' access to more destinations and enrich their travel experiences. It stands out as a strategic choice, especially for travelers flying between Asia and Europe.
Hainan Airlines - Baggage Policy
Carry-On Baggage: When traveling with Hainan Airlines, your carry-on baggage rights vary depending on your travel class and route. On domestic flights, Business Class passengers can carry 2 pieces of carry-on baggage, while Economy Class passengers can carry 1 piece. Each piece must weigh 7 kg and have dimensions of 55×40×20 cm. On international flights, particularly to destinations excluding the USA, Business Class is allowed 2 pieces and Economy Class is allowed 1 piece of carry-on baggage. Each piece must not exceed 10 kg in weight and the total dimensions must not exceed 115 cm. For flights originating from the USA, all classes are allowed 1 piece of carry-on baggage.Checked Baggage: Hainan Airlines' checked baggage policy varies depending on the route traveled. Business Class passengers traveling between China and the USA can carry 2 pieces of baggage, each weighing 32 kg, while Economy Class passengers are entitled to 2 pieces of baggage, each weighing 23 kg. The total size of each piece must not exceed 158 cm. Between China and Canada, Business and First Class passengers have the same rights, while Economy Class passengers can carry 2 pieces of baggage weighing 23 kg each. Passengers wishing to obtain additional baggage allowance can purchase excess baggage for specific fees.Special Baggage: Sports equipment and special items are subject to specific rules when traveling with Hainan Airlines. For example, sports items such as skis, golf equipment, or bicycles generally fall under the special baggage category and are subject to a total size limit of 158 cm each. Foldable strollers for infants can be carried in the cabin or as checked baggage. Fortune Wings Gold Card members can benefit from additional baggage privileges, while it is recommended to plan in advance for the transport of your special items. Heavy or oversized baggage may not be accepted unless previously notified.
Hainan Airlines - Check-in & Seat Selection
Check-in Options: When traveling with Hainan Airlines, the online check-in service opens 24 hours before your flight and ends 90 minutes prior to departure. During this process, you can also check in using the airline's mobile app. At the airport, kiosk and counter check-in options are available; counters typically open 3 hours before departure and provide service until 60 minutes before. You can download your boarding pass to your mobile device, receive it in printed form, or obtain it via email. Additionally, you can save time by receiving your boarding pass in advance with the automatic check-in feature.Seat Selection: Hainan Airlines typically offers standard seat selection in Economy Class for free, but additional fees may apply for premium seats such as those with extra legroom, exit rows, or front rows. Seat selection is included in the flight price for Business Class passengers. During online check-in, certain seats can be selected for free, while you may need to pay for seats that offer extra comfort. You can consider premium seat options for a more comfortable journey on long flights.
Hainan Airlines - Meal Service
When traveling with Hainan Airlines, you can enjoy a variety of meal options depending on your flight duration and class. In Economy Class, long-haul flights typically offer two main meals and snacks. On these flights, there are usually two Chinese dishes and one Western-style option; along with salad, dessert, and non-alcoholic beverages.
In Business Class, a more luxurious experience is provided; here, three courses, soup, and a wide selection of beverages are served on bone china plates with quality cutlery. Hainan Airlines also offers options for passengers requesting special meals for dietary or religious reasons. Vegetarian, vegan, halal, kosher, and gluten-free meals can be ordered free of charge 24-48 hours before departure. While meals and non-alcoholic beverages are generally offered free of charge on short and medium-haul flights, additional snacks may incur a fee on some routes.
Hainan Airlines - Loyalty Program
The name of the loyalty program is Fortune Wings Club: Passengers can earn miles not only from Hainan Airlines flights but also from spending with partner airlines and credit cards. Fortune Wings Club offers its members three different membership levels: Silver, Gold, and Platinum. Silver members gain extra baggage allowance and priority check-in, while Gold members receive lounge access and additional baggage allowance. The top-tier Platinum members enjoy all these benefits as well as privileges like free upgrades and dedicated customer service. The earned miles can be used in various ways, such as purchasing flight tickets, upgrading, or hotel stays. Fortune Wings Club has expanded the opportunities to earn and spend miles by collaborating with many international airlines.
Hainan Airlines - Travel Classes
Economy Class: Hainan Airlines' Economy Class offers passengers a comfortable travel experience with spacious seat pitches and a cozy seating arrangement. In this class, passengers are provided with a variety of meal options and personal entertainment systems. Additionally, there is a free baggage allowance up to a certain weight. Economy Class tickets may include flexible change and cancellation conditions, but this depends on the type of ticket and the conditions under which it was purchased.Business Class: Business Class passengers enjoy luxury and comfort while traveling with Hainan Airlines. This class is equipped with spacious seats that can convert into beds, exclusive meal menus, and high-quality entertainment systems. Business Class passengers can benefit from privileges such as priority check-in and boarding. The baggage allowance is generally more generous, and the change/cancellation conditions are more flexible.First Class: Hainan Airlines' First Class offers the highest level of comfort and luxury. In this class, there are spacious seats that convert fully into beds, gourmet meals, and personal services available. First Class passengers can access VIP lounges and enjoy priority services. The baggage allowance is quite generous, and there is more flexibility for ticket changes or cancellations.
Hainan Airlines - Cancellation & Changes
Cancellation Policy: Hainan Airlines applies different policies for ticket cancellations based on the fare class. Flexible fares generally allow cancellations without penalty fees, while discounted or promotional fares may incur cancellation fees and fare differences. For tickets purchased from the U.S. via the website, there is a 24-hour penalty-free cancellation right for reservations made at least 7 days before the flight.Change Rules: Changes to dates or routes vary according to the ticket class. Flexible tickets allow changes under more favorable conditions, while discounted fares may require payment of penalties and fare differences. Name changes are generally restricted, but assistance can be obtained from the call center or ticket offices for name corrections.Refund Process: Refund requests are typically initiated by filling out a form, and the completion of the process may take 7-21 days depending on the bank. Refunds are usually made to the original payment method. In no-show situations, no-show penalties and refund rules based on the remaining value apply according to the ticket's fare class; many promotional tickets do not allow refunds after a no-show.
Hainan Airlines - Seat Comfort & Entertainment
Seat Comfort and Legroom: Hainan Airlines offers passengers in Economy Class a legroom of 79–81 cm and a seat width of 45 cm on its wide-body aircraft. These seats have a moderate recline angle (5–15°) and are generally fabric-covered. In narrow-body aircraft, legroom can drop to 76–79 cm. In Business Class, there are fully flat or angled reclining seats; here, legroom ranges from 150–190 cm, and seat width varies between 50–55 cm. On routes with Premium Economy seats, this distance is around 86–96 cm, providing passengers with more comfort.In-Flight Entertainment: Hainan Airlines provides a wide range of entertainment options by offering personal screens at every seat on its long-haul flights. The screens in Economy Class are 9–11 inches, while those in Business Class are 15–18 inches in size. These screens feature various movies, series, music, and games. On short-haul flights, some aircraft may have overhead screens or no entertainment system at all. While most seats on new generation aircraft are equipped with USB and AC power outlets, this feature may be limited in older cabin types. Selected long-haul flights offer paid in-flight Wi-Fi service, which is sold in data or time-based packages.
Hainan Airlines - Special Services
Unaccompanied Minor Service: Hainan Airlines offers an unaccompanied minor (UM) service for children traveling alone. This service is mandatory for children aged 5–12 and optional for those aged 12–16. A special service fee is charged for children at the time of booking. During this process, all necessary precautions are taken to ensure the child's safety and comfort.Pregnant Passenger Policy: Pregnant passengers traveling with Hainan Airlines can fly comfortably without a doctor's report until the 28th week. However, passengers traveling between the 28th and 35th weeks may be required to provide a current medical report and a flight fitness certificate. Generally, travel is not permitted after the 36th week.Assistance for Disabled Passengers: Hainan Airlines offers various assistance for passengers with limited mobility. Free wheelchair service and boarding assistance are provided, and passengers wishing to utilize these services are advised to indicate their requests during the booking process.Other Services: For passengers with infants, wall-mounted bassinets are available in specific rows, and prior reservation is required for these bassinets. Additionally, Hainan Airlines offers priority boarding for business class passengers and loyalty program members. At selected airports, services such as VIP/CIP reception, fast track, and private lounge areas are also provided.
Hainan Airlines - Pet Transport Policy
Cabin Pet Transport: Transporting pets in the cabin is not a common practice on Hainan Airlines. Very small pets can be transported in the cabin with prior approval. In this case, the total weight of the pet and the transport bag must be between 5-8 kg, and the bag dimensions must not exceed 45×30×25 cm. However, prior approval is required for this transport.Cargo/Baggage Section Transport: Hainan Airlines generally transports pets in the cargo section. Large dogs and other large pets are accepted in the cargo section within certain weight limits. The weight of the animals and their cages is not included in the free baggage allowance and will incur separate charges.Required Documents and Rules: A veterinary health certificate, vaccination records, and microchip information are required for pet transportation. Special rules may apply for service and support animals, so it is important to obtain information in advance. During the reservation process, it is essential to contact the airline in advance for pet transportation.
Hainan Airlines - Travel Tips
Tips for a pleasant journey with Hainan Airlines: You can catch better prices by purchasing your ticket as early as possible. Being flexible with your travel dates allows you to take advantage of promotions. Choosing seats in the emergency exit rows can give you extra legroom; however, these seats usually sell out faster. Sitting in the front rows allows you to board and deplane more quickly. Major airports like Beijing and Shanghai have dedicated terminals and lounges for Hainan Airlines passengers, providing a chance to relax before your flight. On connecting flights, pay attention to connection times and make sure to leave enough time. The Hainan Airlines mobile app allows you to easily handle many tasks such as check-in and flight updates.
The information on this page about Hainan Airlines is for general informational purposes only. Airlines may change their baggage rules, travel classes, cancellation/change policies and other services without prior notice. For the most current and accurate information, please visit the official Hainan Airlines website. Tripuck cannot be held responsible for any changes to this information.
Carry-On Baggage: When traveling with Hainan Airlines, your carry-on baggage rights vary depending on your travel class and route. On domestic flights, Business Class passengers can carry 2 pieces of carry-on baggage, while Economy Class passengers can carry 1 piece.
Check-in Options: When traveling with Hainan Airlines, the online check-in service opens 24 hours before your flight and ends 90 minutes prior to departure. During this process, you can also check in using the airline's mobile app.
Hainan Airlines operates flights to 92 cities in 18 countries. China, Russia, United States are among its most popular destinations.
Hainan Airlines ticket prices vary by route and date. The current lowest fare starts from £104. Use the search box above for the latest prices.
When traveling with Hainan Airlines, you can enjoy a variety of meal options depending on your flight duration and class. In Economy Class, long-haul flights typically offer two main meals and snacks.
The name of the loyalty program is Fortune Wings Club: Passengers can earn miles not only from Hainan Airlines flights but also from spending with partner airlines and credit cards. Fortune Wings Club offers its members three different membership levels: Silver, Gold, and Platinum.
Cancellation Policy: Hainan Airlines applies different policies for ticket cancellations based on the fare class. Flexible fares generally allow cancellations without penalty fees, while discounted or promotional fares may incur cancellation fees and fare differences.
Cabin Pet Transport: Transporting pets in the cabin is not a common practice on Hainan Airlines. Very small pets can be transported in the cabin with prior approval.