HiSky: HiSky is a young airline company established in 2019 and started operations in 2021. Based in Chișinău, the capital of Moldova, HiSky consists of two main entities: HiSky SRL registered in Moldova and HiSky Europe SRL registered in Romania. The company's main bases are Bucharest Henri Coandă, Cluj-Napoca, and Chișinău Airport; from these airports, it operates flights to various points within Romania and Europe.
HiSky: HiSky operates as a low-cost carrier. In this regard, it appeals to a wide passenger base by offering affordable tickets and a simple service structure. Currently, HiSky is not a member of any major airline alliance (Star Alliance, oneworld, SkyTeam) and is taking steps to develop regional collaborations and partnerships.
Fleet: The fleet consists of a total of 7 aircraft from the Airbus A320 family: 4 A320s, 1 A319, and 2 A321neoLR. These aircraft operate on various flight routes with different seating capacities. The company's flight network covers more than 20 destinations in approximately 10 countries, originating from Romania and Moldova. HiSky has transported over 200,000 passengers to date, reinforcing the company's growth potential and its position in the low-cost airline market.
HiSky: As an airline based in Romania and Moldova, it operates flights to over 20 destinations in around 10 countries. Its main hubs are Chișinău, Bucharest Henri Coandă, and Cluj-Napoca airports, providing services to Europe and domestic flights within Romania from these centers. Among its most popular routes are flights from Chișinău to major European cities such as Bucharest, London, Dublin, and Paris. Additionally, it offers direct flights to various European destinations from Bucharest and Cluj-Napoca.HiSky: As a low-cost carrier, it provides services at affordable prices while also offering flexible travel options to its passengers with seasonal routes. For example, it can schedule additional flights to meet the increased demand for holiday destinations during the summer months. Currently, HiSky is not a member of a major airline alliance, focusing on developing regional collaborations and partnerships to offer its passengers more transfer and connection opportunities.
HiSky - Baggage Policy
Hand Luggage / Cabin Baggage: Passengers traveling with HiSky are entitled to a standard cabin baggage allowance. This baggage must weigh no more than 8 kg and have dimensions of 40 × 30 × 20 cm. Cabin baggage should be carried in a way that it fits under the seat in front of you. Although not officially stated, personal items such as a handbag or laptop are included in this single piece allowance of 8 kg.Checked Baggage: HiSky offers different checked baggage allowances based on the ticket type. BASIC ticket holders do not have a free checked baggage allowance, but they can add baggage up to 23 kg for an additional fee. For those traveling with a CLASSIC ticket, there is an allowance of 1 piece of checked baggage up to 23 kg. PREMIUM and PREMIUM PLUS ticket holders also have the same allowance of 1×23 kg baggage. Passengers in BUSINESS class are entitled to a checked baggage allowance of 2×32 kg, each with a maximum dimension of 158 cm. The option to purchase additional baggage is available at more favorable prices through the website or app before online check-in.Special Baggage: HiSky has made various arrangements for special baggage. Ski and golf equipment can be treated as normal baggage as long as they do not exceed the standard checked baggage size of 158 cm. Bicycles generally require a special case or box and must be reserved in advance. The weight limit for bicycles varies between 23–32 kg per piece and may incur additional fees. The transportation of special items such as musical instruments, strollers, or car seats must comply with the rules set by the airline.
HiSky - Check-in & Seat Selection
Check-in Options: HiSky, as a low-cost airline, offers online check-in. This process typically opens 24 hours before the flight and continues until 2-3 hours prior to departure. Check-in can also be done via the mobile app, and the boarding pass can be downloaded to your phone in PDF or QR code format. At most airports, security and boarding procedures can be completed using these codes without the need for a printed card. Airport counter check-in closes 40 minutes before domestic flights and 60 minutes before international flights.Seat Selection: At HiSky, seat selection is subject to a fee for seats that offer extra comfort and front rows, in line with the low-cost model. In Economy Class, standard seats are more cost-effective, while there is an additional charge for seats in the emergency exit row and those offering extra legroom. In the lowest fare classes, random seat assignments are made, and this option is free of charge. During online check-in, free seat selection is available aside from the paid options.
HiSky - Meal Service
HiSky, as a low-cost airline, typically offers food and beverage services in Economy Class for a fee. On short-haul flights, passengers are offered sandwich, snack, and hot/cold drink options for a charge, while water can be provided for free or at a very low cost. On long-haul or more premium routes, pre-packaged hot meals or cold platters are available. In Business Class, meals and drinks are generally complimentary regardless of flight duration and have a richer selection; hot meals, desserts, and various alcoholic or non-alcoholic beverages are offered. For passengers with special dietary requirements (vegetarian, vegan, halal, kosher, etc.), these options can be arranged for a fee with a pre-order 24-48 hours before the flight. This service is provided through the travel agency or reservation management.
HiSky - Loyalty Program
HiSky does not offer a traditional mile or point loyalty program. Therefore, passengers do not have the opportunity to automatically accumulate miles from tickets, earn status tiers, or transfer miles through airline alliances. The company operates on a price-focused low-cost model and does not have a points/miles accumulation and redemption system for individual passengers. Consequently, it is not possible to benefit from advantages offered by loyalty programs, such as lounge access, extra baggage allowance, or priority boarding. However, it is possible for HiSky to enter into commercial agreements with corporate clients or tour operators.
HiSky - Travel Classes
Basic/Standard Ticket: HiSky's low-cost basic tickets are ideal for those looking for a budget-friendly travel option. These tickets typically cover around 8–10 kg of hand luggage, and check-in baggage can be added for an extra fee. Seat selection is done randomly, but if you prefer a specific seat, you can choose it for an additional charge. No free hot meal service is provided during the flight; instead, a paid snack bar concept is offered. Ticket changes and cancellations are limited; such transactions are usually either charged or not possible at all.Flexible Ticket: This ticket type offers a moderate level of flexibility and is suitable for passengers seeking more comfort and convenience. Hand luggage is again around 8–10 kg, while typically a check-in baggage of about 20–23 kg is included. There is an option for discounted or free selection of standard seats. In terms of catering, while a minimum level of free options is offered, mostly an extra purchase model is applied. A more flexible structure is provided for changes and cancellations; a penalty and price difference may need to be paid for date changes.Fully Flexible / Highest Level Ticket: This ticket category offers the widest flexibility and comfort, making it ideal for frequent travelers or those on business trips. Details usually include more baggage allowance, free seat selection, and comprehensive catering service during the flight. Additionally, maximum flexibility is provided for changes and cancellations, allowing passengers to easily adjust their plans.
HiSky - Cancellation & Changes
Cancellation Conditions: Different conditions apply for ticket cancellations based on booking classes when traveling with HiSky. In the Basic class, cancellation rights are quite limited and refunds may generally not be possible. In the Classic, Premium, Premium Plus, and Business classes, certain deductions may apply for cancellations. Cancellation processes cannot be done online; therefore, passengers must apply via email to [email protected]. It is advantageous to submit cancellation requests at least 24 hours before the flight date in terms of applicable deductions.Change Rules: HiSky manages ticket changes with different rules based on the class. In the Basic class, date or route changes are generally subject to a fee, and a change fee along with any fare difference will be charged. In the Classic, Premium, Premium Plus, and Business classes, changes to date, time, and booking class can be made, but a fee determined by the class and any fare difference will apply for each change. Name changes cannot be made in the Basic class less than 24 hours before the flight, and a fee of €70 will be charged beforehand. In other classes, if done less than 24 hours before, the fee is €70, while if done earlier, it is €50.Refund Process: In the case of flight cancellations and changes, the refund process varies depending on the booking class and the time of cancellation. Refunds are generally processed through the original payment method. In the case of a no-show, the ticket is usually considered used; however, in extraordinary circumstances, when documentation is provided, options for rebooking or partial/full refunds may be considered. It is recommended to carefully choose your booking class to make your travel experience more flexible.
HiSky - Seat Comfort & Entertainment
Seat Comfort and Legroom: The economy class seats on HiSky's Airbus A320/A321 aircraft offer a comfort level commonly seen in the industry. The seat pitch is typically between 76–79 cm, and the seat width is around 43–46 cm. These seats provide a suitable legroom for short and medium-haul flights and a limited recline angle (approximately 10–15°). The Business Class seats offer more comfort, usually arranged in a 2-2 configuration, with a width ranging from 47–50 cm. These seats increase passenger comfort with a bit more legroom (81–86 cm). The seat coverings are generally made of durable fabric material.In-Flight Entertainment: Since HiSky operates with a low-cost/hybrid airline model, personal seat screens are not provided on their aircraft. Passengers are required to use their own devices to meet their personal entertainment needs. Wi-Fi service is not offered as a standard feature; limited access may be available on certain flights depending on the aircraft type, and this service is generally subject to an additional fee. Therefore, it is recommended to have your own entertainment content ready during your journey.
HiSky - Special Services
Unaccompanied Minor Service: HiSky offers an unaccompanied minor service for children aged 5 to 12. During check-in, a parent or authorized person must sign the unaccompanied minor form and remain at the airport until the flight departs. Upon arrival, the child is handed over to the person specified on the form after a photo ID check.Pregnant Passenger Policy: For pregnant passengers, a signed and sealed doctor's report stating that they are fit to travel between the 32nd and 35th weeks of pregnancy is required. This report is also mandatory for complicated pregnancies. Additional approval may be requested in later weeks.Assistance for Disabled Passengers: Wheelchair and mobility support for disabled passengers is provided free of charge when notified in advance. Assistance and escort services are available for passengers with special needs.Other Services: Although there are no long flight segments, a limited number of portable crib options may be available for pre-reservation in the front row seats. Passengers who purchase Business or Premium packages can benefit from priority boarding services.
HiSky - Pet Transport Policy
Cabin Pet Transport: When traveling with HiSky airline, only small cats and dogs are allowed in the cabin. The total weight of the pet and the transport bag must not exceed 8 kg. The dimensions of the transport bag should not exceed a total of 115 cm on all three sides and must be placed under the front seat. The animal must be at least 7 months old and carry a microchip.Cargo/Baggage Section Transport: HiSky offers pet transport services in the cargo section on certain specific routes. This service is available on limited routes and must be confirmed at the time of booking. Dangerous breeds and brachycephalic breeds are not transported in the cargo section.Required Documents and Rules: Pet owners must present an international vaccination record, a current health/veterinary certificate, a valid rabies vaccination record, and a pet passport for flights within the EU. There are special policies regarding guide and support animals, and it is recommended to contact the airline for detailed information on this matter.
HiSky - Travel Tips
When traveling with HiSky, you can purchase your tickets at more affordable prices by making an early reservation. Setting flexible travel dates can be advantageous for your budget. For seat selection, you may prefer the exit row seats that offer more legroom; however, these seats may often require an additional fee. Sitting at the front of the plane allows for quicker disembarkation, while the back section is generally quieter. HiSky typically operates from specific terminals at the airports it uses, so it is important to check terminal information in advance. For connecting flights, you can ensure a comfortable transfer by keeping connection times sufficient. The airline's mobile app facilitates check-in processes and allows you to track flight updates.
The information on this page about HiSky is for general informational purposes only. Airlines may change their baggage rules, travel classes, cancellation/change policies and other services without prior notice. For the most current and accurate information, please visit the official HiSky website. Tripuck cannot be held responsible for any changes to this information.
Hand Luggage / Cabin Baggage: Passengers traveling with HiSky are entitled to a standard cabin baggage allowance. This baggage must weigh no more than 8 kg and have dimensions of 40 × 30 × 20 cm.
Check-in Options: HiSky, as a low-cost airline, offers online check-in. This process typically opens 24 hours before the flight and continues until 2-3 hours prior to departure.
HiSky operates flights to 7 cities in 6 countries. Uganda, Italy, Germany are among its most popular destinations.
HiSky ticket prices vary by route and date. The current lowest fare starts from £59. Use the search box above for the latest prices.
HiSky, as a low-cost airline, typically offers food and beverage services in Economy Class for a fee. On short-haul flights, passengers are offered sandwich, snack, and hot/cold drink options for a charge, while water can be provided for free or at a very low cost.
HiSky does not offer a traditional mile or point loyalty program. Therefore, passengers do not have the opportunity to automatically accumulate miles from tickets, earn status tiers, or transfer miles through airline alliances.
Cancellation Conditions: Different conditions apply for ticket cancellations based on booking classes when traveling with HiSky. In the Basic class, cancellation rights are quite limited and refunds may generally not be possible.
Cabin Pet Transport: When traveling with HiSky airline, only small cats and dogs are allowed in the cabin. The total weight of the pet and the transport bag must not exceed 8 kg.