Thai Smile Airways Flight Tickets
Thai Smile Airways About
Thai Smile Airways: Thai Smile Airways was a regional airline in Thailand that was established on August 19, 2011, and commenced operations on July 7, 2012. The airline operated as a 100% subsidiary of Thai Airways International and was based in Bangkok. Operating through Bangkok–Suvarnabhumi Airport, Thai Smile offered a hybrid model positioned between full-service Thai Airways and a low-cost structure. This feature was a significant element that distinguished it from other low-cost carriers. Thai Smile: With a fleet of approximately 20 aircraft, the airline primarily utilized Airbus A320-200 aircraft. These planes are ideal for short-haul operations and were preferred for regional flights. The airline operated flights to around 25 destinations, predominantly located in Asia. Although Thai Smile was not a member of Star Alliance, it provided services in cooperation with this alliance under the status of "Star Alliance affiliate / Connecting Partner." Thai Smile's Ticket Products: The ticket products of Thai Smile were offered under the name Smile Fare within a single main cabin rather than traditional economy and business classes. This structure varied based on fare flexibility and service-inclusive packages. More comprehensive packages included services such as cabin baggage, controlled baggage, seat selection, and in-flight meals. As a carrier connected to Thai Airways, Thai Smile provided a more comprehensive experience in terms of service quality and content compared to its low-cost competitors. The airline, which merged with Thai Airways International at the end of 2023, ceased operations as of January 1, 2024.
Popular departure routes with Thai Smile Airways
Direct Flights(2)
Thai Smile Airways - Destinations
South Korea1
Seoul
Japan1
Tokyo
Thai Smile Airways - Destinations
Thai Smile Airways: As a regional airline based in Bangkok, it offered a wide network of destinations in Asia. Operating flights to approximately 25 destinations, the airline focused particularly on Southeast Asia, providing travel opportunities within Thailand and to neighboring countries. Thanks to its operational base at Bangkok-Suvarnabhumi Airport, it offered passengers convenient transfer options between various destinations.
Among its most popular routes were Thailand's tourist cities such as Chiang Mai, Phuket, and Krabi from Bangkok. Additionally, it operated direct flights to neighboring countries like Cambodia, Myanmar, Laos, Malaysia, and India. Seasonally, the airline increased flights to certain destinations, offering passengers more options during holiday periods. With its connection to Thai Airways International, Thai Smile Airways also had numerous codeshare partnerships, allowing passengers to travel through a broader network.
Thai Smile Airways - Baggage Policy
Hand Baggage / Cabin Baggage: When traveling with Thai Smile Airways, cabin baggage is standard for all economy ticket types. The hand baggage that can be placed in the overhead compartment has a maximum weight of 7 kg and dimensions of 56x45x25 cm. Additionally, you have the right to carry a personal item that fits under the seat. This personal item can be things like a handbag or a small laptop bag and typically weighs around 1-1.5 kg, with dimensions of 37.5 x 25 x 12.5 cm.
Checked Baggage: Checked baggage rights vary depending on whether the flight is domestic or international. On domestic flights, most economy fares offer a total of 20 kg of free baggage allowance, while on international flights, a total of 30 kg is provided. Although there is no limit on the number of pieces, the total weight is important. In some cases, a limit of 23 kg per piece may apply. If you need additional baggage, you can purchase excess baggage online in advance or at the airport, either by weight or as a fixed package.
Special Baggage: Thai Smile Airways applies different rules for special items such as sports equipment, musical instruments, and strollers. Sports equipment, such as bicycles, golf sets, or ski gear, can be transported for a special sports baggage fee within certain size limits. Musical instruments can be accepted as checked baggage if they are in a hard case and have a total size of less than 158 cm, or an extra seat can be purchased for cabin transport. For passengers traveling with infants, foldable strollers and baby carriages are generally allowed to be transported free of charge.
Thai Smile Airways - Check-in & Seat Selection
Check-in Options: Thai Smile Airways offers its passengers various check-in options. The online check-in service opens 24 hours before departure through the Thai Airways/Thai Smile systems and closes 1-2 hours before the flight. Passengers can print their boarding passes as a PDF or save them on their mobile devices. Mobile check-in can be done via the THAI Airways mobile app, and passengers can show their barcode mobile boarding passes at airport security and the boarding gate. Additionally, kiosk check-in, baggage tagging, and seat confirmation for Thai Smile coded flights can also be done through self-service kiosks available at many major airports. Counter check-in services at the airport are provided free of charge.
Seat Selection: Thai Smile Airways allows all passengers to select their seats for free. You can choose your seat for free after purchasing your ticket or during online check-in. For passengers seeking extra comfort, premium seats offering extra legroom, emergency exit rows, and front row seating options are also available on their flights. These types of seats can generally be reserved for a fee. However, the general seat selection service is free for all passengers and offers options that will make your journey more enjoyable.
Thai Smile Airways - Meal Service
Thai Smile Airways: is a full-service airline that offers complimentary meal service to its passengers.
Smile Class: in the Economy Class, passengers are typically offered light refreshments such as a sandwich or snack box and non-alcoholic beverages.
Smile Plus: in the class that offers superior service, there are hot tray service with main meals and a richer menu with a wider selection of beverages.
The airline: also accommodates special meal requests through its parent company, Thai Airways.
Passengers: with special dietary needs such as vegetarian, vegan, halal, or kosher can place their orders 48-72 hours before their flights.
The refreshments: are served in a box menu format based on the flight duration, and there is no paid café concept on board.
On short-haul flights: light snacks are offered, while on longer Asian routes, hot snacks and hearty menus are provided.
Thai Smile Airways - Loyalty Program
Thai Smile Airways passengers have the opportunity to earn and spend miles through Thai Airways' loyalty program, Royal Orchid Plus (ROP). In this program, you can earn miles based on flight distance according to the ticket class on Smile and Smile Plus scheduled flights. The miles you earn can be used for award tickets, upgrades, and some additional services with Thai Airways and selected partner airlines. ROP has three main membership levels: Member, Silver, and Gold. Silver and Gold membership levels offer benefits such as lounge access, priority check-in, extra baggage allowance, and priority boarding. Thai Smile, as a Star Alliance Connecting Partner, recognizes some of the Star Alliance Silver/Gold benefits on Thai Airways and certain Lufthansa Group connections. Additionally, earning miles is made even easier through credit card partnerships with Thailand-based banks in collaboration with Thai Airways/ROP.
Thai Smile Airways - Travel Classes
Smile Class: Thai Smile Airways offered its passengers a single cabin concept under the name Smile Class. Passengers who purchased tickets in this class could experience a comfortable travel experience. While Smile Class essentially included Economy Class standards, it was enriched with additional services provided by the Thai Airways brand. Complimentary meal service and beverages were available for passengers. The seats stood out with their ergonomic design, while the in-flight entertainment system ensured enjoyable moments during the journey. The free baggage allowance typically ranged between 20-30 kg, and passengers had the option to select their seats in advance. Flexibility for changes and cancellations could vary depending on the type of ticket and purchase conditions. Thai Smile Airways aimed to offer both affordable and quality service with this class.
Thai Smile Airways - Cancellation & Changes
Cancellation Policy: Ticket cancellation at Thai Smile Airways may vary depending on the type of ticket purchased. Generally, ticket cancellations can be made for a specific fee, and some ticket types do not offer a free cancellation option. Although a free cancellation right within 24 hours is generally not recognized, it may vary based on the ticket type under certain special conditions.
Change Rules: Thai Smile offers flexibility for ticket changes. Date and route changes are possible within the same booking/fare class and depend on the current seat availability. A fee difference and tax may apply for route changes. Name changes can be made once for completely unused tickets for a fee of 500 baht.
Refund Process: Ticket refunds depend on the terms and conditions of the original ticket. Refund transactions are generally made to the original payment method or may be held as credit for future travel in some cases. In the case of a no-show, the right to a refund is generally limited and varies based on the fare rules of the ticket.
Thai Smile Airways - Seat Comfort & Entertainment
Seat Comfort and Legroom: Thai Smile Airways typically offers only Economy Class service as it operates short and medium-haul flights with its Airbus A320 fleet. In this class, seat comfort is designed for short-distance flights, providing passengers with a satisfactory experience. The seats are generally covered with fabric and offer legroom and seat width in line with economy class standards. Thai Smile’s fleet does not have an expanded business class designed for long-haul flights. Therefore, the seats are optimized more for short journeys.
In-Flight Entertainment: Thai Smile Airways does not provide personal screens or a wide entertainment library as an in-flight entertainment system on its aircraft. Passengers tend to bring their own content on personal devices. There is also no Wi-Fi service or amenities like USB or electrical outlets at the seats. This situation aligns with Thai Smile’s operation of short-haul economy flights and its goal of providing more cost-effective service. Thus, preparing personally while traveling with this airline can offer a better experience in terms of entertainment.
Thai Smile Airways - Special Services
Unaccompanied Minor Service: Thai Smile Airways offers a special service for unaccompanied children. To benefit from this service, children must fall within certain age ranges. Generally, children aged 5 to 12 can travel unaccompanied. During the booking process, all details that the child may need during the journey should be communicated to the relevant departments.
Pregnant Passenger Policy: There are specific rules for pregnant passengers traveling with Thai Smile Airways. Generally, it is possible to travel until the 36th week of pregnancy. However, a doctor's report is required starting from the 28th week. The health report is expected to be obtained no more than 7 days before the travel date.
Assistance for Disabled Passengers: Disabled passengers can receive various assistance from Thai Smile Airways. For requests such as wheelchair or mobility assistance, it is important to contact the airline's call center at least 48 hours before the trip. This time frame is critical for making the necessary preparations.
Other Services: Thai Smile Airways may offer certain conveniences for infant passengers. Services such as baby cradle/bed must be requested during the booking process. Additionally, VIP/CIP services, priority boarding, and meet-and-greet services may also be provided. For group bookings, it is necessary to plan in advance and contact the airline directly.
Thai Smile Airways - Pet Transport Policy
Cabin Pet Transport: Thai Smile Airways does not allow any pets to be transported in the cabin on its flights. Therefore, there are no rules regarding weight or bag sizes for cabin pet transport.
Cargo/Baggage Section Transport: Thai Smile Airways does not offer pet transport services in the cargo section either. Therefore, there are no weight limits or technical parameters applied to cargo transport.
Required Documents and Rules: Since Thai Smile does not transport pets, it does not require documents such as veterinary health certificates, vaccination records, or microchips. Additionally, it does not accept service animals such as guide dogs or emotional support animals.
Thai Smile Airways - Travel Tips
You can catch the best prices by making an early reservation when planning your trip with Thai Smile Airways. By choosing flexible travel dates, you can increase your chances of benefiting from promotions. When selecting your seat, you may prefer emergency exit rows that offer extra legroom or sit at the front of the plane for a quicker disembarkation. Flights operate from the terminals used by Thai Airways at Bangkok Suvarnabhumi Airport; therefore, you can take advantage of the Thai Airways lounges. For connecting flights, allocate a minimum of 1.5 hours to ensure a comfortable connection. With Thai Smile's mobile app, you can easily check in and track your flight information in real-time. These features make your journey more comfortable and stress-free.
The information on this page about Thai Smile Airways is for general informational purposes only. Airlines may change their baggage rules, travel classes, cancellation/change policies and other services without prior notice. For the most current and accurate information, please visit the official Thai Smile Airways website. Tripuck cannot be held responsible for any changes to this information.
Last updated: 27 July 2026
Thai Smile Airways - Contact Information
Frequently Asked Questions
Hand Baggage / Cabin Baggage: When traveling with Thai Smile Airways, cabin baggage is standard for all economy ticket types. The hand baggage that can be placed in the overhead compartment has a maximum weight of 7 kg and dimensions of 56x45x25 cm.
Check-in Options: Thai Smile Airways offers its passengers various check-in options. The online check-in service opens 24 hours before departure through the Thai Airways/Thai Smile systems and closes 1-2 hours before the flight.
Thai Smile Airways operates flights from many domestic and international airports. Check the popular routes section on our page for current route information.
Thai Smile Airways ticket prices vary by route and date. The current lowest fare starts from £66. Use the search box above for the latest prices.
Thai Smile Airways: is a full-service airline that offers complimentary meal service to its passengers. Smile Class: in the Economy Class, passengers are typically offered light refreshments such as a sandwich or snack box and non-alcoholic beverages.
Thai Smile Airways passengers have the opportunity to earn and spend miles through Thai Airways' loyalty program, Royal Orchid Plus (ROP). In this program, you can earn miles based on flight distance according to the ticket class on Smile and Smile Plus scheduled flights.
Cancellation Policy: Ticket cancellation at Thai Smile Airways may vary depending on the type of ticket purchased. Generally, ticket cancellations can be made for a specific fee, and some ticket types do not offer a free cancellation option.
Cabin Pet Transport: Thai Smile Airways does not allow any pets to be transported in the cabin on its flights. Therefore, there are no rules regarding weight or bag sizes for cabin pet transport.
