Question 1

What is an airport Lounge?

Accepted Answer

An airport Lounge is a private waiting area where you can relax before your flight. It typically offers free food, drinks, Wi-Fi, quiet workspaces, showers and magazines.

Question 2

How do I enter the Lounge?

Accepted Answer

After purchasing a Lounge pass on Tripuck, you will receive a QR code and voucher by email. Show the QR code to the staff at the lounge entrance.

Question 3

Is Lounge the same as Fast Track?

Accepted Answer

No. Fast Track gets you through passport control faster, while Lounge is a comfortable waiting area before your flight. They are sold as separate products.

Question 4

Which airports offer Lounge?

Accepted Answer

Major Turkish airports such as Istanbul (IST), Sabiha Gökçen (SAW), Ankara (ESB), Antalya (AYT) and Izmir (ADB) offer Lounge access. The airport list on the Tripuck Lounge page only shows airports where the service is currently active.

Question 5

How long can I stay in the Lounge?

Accepted Answer

Most lounges allow a maximum stay of 3 to 6 hours. The exact duration is shown on the product page and may vary by provider.

Question 6

Can children enter the Lounge?

Accepted Answer

Children under 2 are usually free and can enter with their parents. Older children require a separate Lounge ticket. Age limits and discounts vary by provider.

Question 7

What is included in the Lounge?

Accepted Answer

Lounge access typically includes unlimited food and drinks (alcoholic and non-alcoholic), Wi-Fi, newspapers/magazines, workspaces, TV and showers in some lounges. Detailed inclusions are listed on each lounge page.

Question 8

How early should I buy a Lounge pass?

Accepted Answer

We recommend buying at least 24 hours before your flight. Last-minute purchases may be possible, but buying early is safer during peak hours.

Question 9

Can I cancel / refund my Lounge pass?

Accepted Answer

Cancellation and refund policies vary by provider. Unused passes are usually refundable; used passes cannot be refunded. Check the cancellation policy on the product page before buying.

Question 10

What if I don't receive my QR code?

Accepted Answer

Check your email inbox and spam folder. If you still don't have your QR code, contact Tripuck customer service at +90 850 308 98 40 or info@tripuck.com with your order number.

Question 11

Can I buy Lounge passes for multiple people in one order?

Accepted Answer

Yes. Set the number of guests during checkout to buy multiple Lounge passes in a single order. A separate voucher and QR code is generated for each guest.

Question 12

What payment methods are accepted?

Accepted Answer

Tripuck Lounge purchases are processed securely with 3D Secure via our payment partner Tamamliyo. We accept Visa, MasterCard, Troy and American Express cards.

Lounge FAQ

Buy Lounge Access

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